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| Complaints Management |
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sets out the manner and timeframe for which complaints are handled and resolved.
Complaints received by the society are resolved in the following manner :
| The duration/time taken to respond to complaint is as follow :- |
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- 2 weeks for initial investigation
- for disputes that go up to committee level, and if it can be resolved via email with committee members, then the time frame will be 1 month;
- for disputes that go up to committee level, and cannot be resolved via email, then it will have to wait till the next committee meeting.
- for disputes referred to the final committee, the time frame for resolving the dispute will be 3 months
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| Please contact us should you have any misgivings, grievances or complaints. |
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